About goGLOW:
At goGLOW, we empower people to radiate confidence from the inside out. Our mission is to enhance natural beauty through customized airbrush sunless tanning applications while educating our customers on skincare. With our paraben-free, vegan formulations enriched with aloe and antioxidants, we deliver more than tans – we offer transformations. Founded by Melanie Richards, goGLOW is a movement that thrives on empowerment, confidence, and inspiration.
Location:
Flexible/Remote with occasional travel required
Reports To:
President, goGLOW
Position Overview:
goGLOW is a customer-focused, innovation-driven beauty brand revolutionizing the skincare and beauty experience. As a franchise-based business, we prioritize empowering our franchise partners, delivering unparalleled customer service, and fostering authentic connections. With expansion across new markets, we’re seeking a dynamic Director of Sales & Operations to lead operational excellence, drive revenue growth, and strengthen our commitment to providing a best-in-class experience.The Director of Sales & Operations will play a pivotal role in scaling goGLOW’s success by overseeing sales strategies, franchise support, and operational efficiency. This individual will work closely with franchise partners and internal teams to ensure alignment with our core pillars of customer-centric innovation, team empowerment, and quality service delivery.
Key Responsibilities:
Sales Leadership:
- Develop and execute comprehensive sales strategies to drive franchise and corporate location revenue.
- Analyze performance data to identify opportunities for sales growth and implement targeted initiatives.
- Collaborate with marketing to align sales campaigns with brand messaging and customer engagement goals.
- Establish KPIs to track sales team and franchisee success, ensuring accountability and continuous improvement.
Operational Excellence:
- Standardize and optimize operational processes across franchise and corporate locations to maintain consistency and quality.
- Provide strategic guidance and hands-on support to franchise partners in areas such as staffing, inventory, and customer experience.
- Identify operational inefficiencies and develop solutions that improve scalability and profitability.
- Oversee vendor relationships, ensuring cost-effective procurement and seamless supply chain management.
Franchise Partner Support:
- Serve as the primary point of contact for franchisees, fostering strong relationships and trust.
- Support franchise owners in achieving their business goals, including sales growth, operational compliance, and customer satisfaction.
- Lead onboarding and training programs for new franchisees, ensuring alignment with goGLOW’s values and operational standards.
- Facilitate regular performance reviews and provide actionable feedback to help franchisees maximize success.
Team Leadership:
- Build and lead a high-performing team focused on sales and operations excellence.
- Empower team members through mentorship, training, and professional development opportunities.
- Foster a collaborative and inclusive culture that aligns with goGLOW’s mission and values.
Qualifications:
- Experience: 8+ years of progressive leadership experience in sales and/or operations, ideally within a franchise-based or multi-location business in the beauty, wellness, or retail industries.
- Skills: Exceptional communication, negotiation, and relationship-building abilities. Proven track record of driving revenue growth and operational efficiency.
- Leadership: Ability to inspire, motivate, and lead teams and franchise partners toward shared goals.
- Analytical: Strong proficiency in data-driven decision-making and performance analysis.
- Adaptability: Thrive in a fast-paced, growth-oriented environment with a ‘can-do’ attitude.
- Education: Bachelor’s degree in business, operations, or related field
What We Offer:
- Competitive salary and performance-based incentives.
- Comprehensive benefits, including health insurance and paid time off.
- Opportunities for professional growth and development.
- A collaborative, values-driven work environment committed to innovation and empowerment.
